Support

In this section you will find material so that you can help yourself with the products sold by Codemat.

Codemat offers a one-year hardware warranty on all its products. You can send back defective NetCubes with a report explaining the problem to the address listed in the contact page. If the warranty is over, you can still send your NetCubes back but the reparation will be invoiced (material and time spent for the reparation). In the latter case you will receive a price estimation for approval before we proceed with the reparation.

There’s no warranty on the software, it’s provided as-it-is. However you can send your bug reports to raphael@netcube.ch: we regularly provide updated versions of Sigma and other software components, and your bug might get fixed in one of the updates.

If you need technical assistance on the software (and timely fixes), we encourage you to buy one of our “technical assistance packs” (see services page).

• NetCube
  • Manual of the NetCube Desktop family
  • Manual of the NetCube Industrial family
• Sigma
  • The documentation is integrated in the Sigma web-interface itself.
• VirCom
  • Documentation of VirCom is included in the main NetCube manual.
• NetCube Updater

Support information for Sigma is on a dedicated page: sigma

The latest version of the NetCube Updater can be downloaded here. You will need to buy a license to Codemat to be able to run the program.

The latest version of the VirCom – Build 1991 (February 2007) – can be downloaded here. It’s free and can be used with all NetCubes. Please note however that the Vircom is not maintained anymore and is offered as it is.